Customer Satisfaction Survey Solution
A Customer Satisfaction Survey Solution provides a way of collecting feedback from your customers about their experience with your product or service. It is important for several reasons, such as:
- It helps you build rapport with your customers and show them that you care about their opinions.
- It helps you identify what is working well and what needs improvement in your customer journey.
- It helps you compare your performance with your competitors and see how you can stand out in the market.
- It helps you develop brand loyalty and turn your customers into promoters who can spread positive word-of-mouth.
- It helps you prevent customers from sharing negative experiences and losing them to your competitors.
- It helps you find new opportunities to expand your offerings and meet your customers’ changing needs.
By conducting Customer Satisfaction surveys, you can gain valuable insights into how your customers perceive you and how you can serve them better.
Datamates 365 can offer you a bespoke implementation of a Customer Satisfaction Survey Solution, using services included in your Microsoft 365 subscription, all with standard connections. See below to see what services we use:
SharePoint Site
A SharePoint site to store the list data, and display dashboard.
Microsoft List
A Microsoft / SharePoint list to initiate the survey invitation, and store the response data.
Outlook Shared Mailbox
A dedicated outlook mailbox to send and receive emails.
Microsoft Forms
A beautiful form that scales dynamically to fit the end-users device to collect the CSAT data from your customer.
Microsoft Power Automate
The logic that ties the process together, it will take the form data from the customer response and add it as a new item in the SharePoint list.